RADIUS: Access Rejects

Incident Report for Visp

Resolved

RADIUS has normalized and authentication should be working as expected. The team is monitoring the systems closely. Thank you for your patience. Additional details will be provided as updates become available.

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Posted Apr 29, 2024 - 00:37 UTC

Identified

We've received reports from ISPs receiving Access Reject from the server.

After identifying the cause of the earlier outage, the team has proposed adding a third server to balance the authentication load.

Add this IP to your RADIUS Configuration
IP: 35.162.243.68

The secret key is similar to what's set up on your Primary and Secondary servers.

For more information, please see the RADIUS Configuration guide on the Visp website: https://visp.net/help_documentation/radius-configuration/

Posted Apr 28, 2024 - 23:51 UTC

This incident affected: RADIUS.