Resolved -
The team has implemented a fix, and the issue is now resolved.
In the meantime, if you encounter any further issues with the mail delivery, or have concerns, please don’t hesitate to reach out.
Thank you for your understanding and support.
Nov 6, 01:48 UTC
Identified -
One of the main issues with e-mail delivery identified by our team is related to filters not being saved or set up correctly in the e-mail template. This can cause messages to get stuck in the queue and fail to send.
The team is currently working on a solution to address this issue and will provide updates as they become available. Thank you for your patience and understanding.
Feel free to reach out to your Visp Client Success team for additional questions or concerns.
Nov 5, 19:54 UTC
Investigating -
We are currently experiencing an intermittent issue with the software's mass email functionality. Some automated and manual mass emails may be delayed in reaching their intended recipients.
Our technical team is actively investigating the root cause of this issue. The team is working to resolve this and restore full email functionality as soon as possible.
We appreciate your patience and understanding in this matter. The team will provide updates as they become available.
If you have any additional questions or concerns, feel free to reach out to your Visp Client Success team.
Nov 5, 16:42 UTC