IRM Equipment Editing Error
Investigating - We've received reports of an error preventing users from editing equipment from the Equipment tab within the Infrastructure Resource Management (IRM). This error displays the message "We're sorry, but something went wrong" when attempting to edit equipment.

Impact:

This error affects users attempting to edit equipment from the Equipment tab within the IRM.

Workaround:

To edit any subscriber equipment, please use the following workaround:

1. Locate the subscriber account from the Subscribers' list.
2. Open the subscriber's profile.
3. Go to the Equipment section.
4. Click on the specific device you wish to edit from the left sidebar list.
5. In the equipment details section, click the three dots and select "Edit".

Please note: Some access points, antennas, and other network devices may not be editable at this time, since SM, CPE's, or Subscriber devices are the only ones accessible via the Subscribers' profile.

Next Steps:

Our team will continue to investigate the issue. We will provide an update as soon as a fix is available. We apologize for any inconvenience this may cause.
Oct 15, 2024 - 16:01 UTC
Uptime over the past 90 days. View historical uptime.
VISP Operational
90 days ago
99.96 % uptime
Today
UBO Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
vPortal ? Operational
90 days ago
100.0 % uptime
Today
RADIUS ? Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
Email Service - OpenSRS Operational
90 days ago
100.0 % uptime
Today
Hosting Service - Hostopia Operational
90 days ago
100.0 % uptime
Today
IPpay Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Paypal Operational
90 days ago
100.0 % uptime
Today
PaydUp.net Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
Payment Express Operational
90 days ago
100.0 % uptime
Today
PlugNPay Operational
90 days ago
100.0 % uptime
Today
ProPay Operational
90 days ago
100.0 % uptime
Today
Stripe Operational
90 days ago
100.0 % uptime
Today
Oriental Bank Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
RADIUS Response Time ?
Fetching
GraphQL API Response Time
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Past Incidents
Oct 15, 2024
Issue with Selecting the Subscriber Email Address and Single Email Functionality
Resolved - The development team has identified and fixed the bug that caused this behavior and the issue with the Email Editor populating with data from previous sessions. You should now be able to access the correct single email interface without problems.

Thank you for your patience and understanding while we worked to resolve this issue. We appreciate you bringing it to our attention.

Should you have any further questions or concerns, please don't hesitate to contact your Visp Client Success team.
Oct 15, 12:02 UTC
Investigating - We've received reports that the system may unexpectedly open the Mass Email Editor interface when accessing a subscriber's profile and clicking on their email address in the "Primary Contact" or "Billing Contact" section. This occurs regardless if you have previously opened and used the Mass Email Editor.

Furthermore, the Email Editor may populate with data from your last opened subscriber session, including filters and potentially a different subscriber's email address. This could lead to emails being sent to unintended recipients.

Workaround:

To ensure you access the correct single email interface and avoid any potential errors, please follow these steps:

1. Go to the Subscriber Table.
2. Locate the desired subscriber.
3. Click on the three dots next to the subscriber's entry.
4. Select "Message Subscriber."

Here's a brief screencast on the process as well: https://go.screenpal.com/watch/cZ6X2LVWu2A

This will open the correct interface for sending a single email to the subscriber, ensuring the intended recipient and content are used.

Our team is actively investigating this issue and working towards a resolution. We have escalated the bug for fixing and will provide further updates as they become available.

We apologize for any inconvenience this may cause. Should you have any questions or concerns, feel free to contact your Visp Client Success team.
Oct 11, 15:00 UTC
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Oct 10, 2024

No incidents reported.

Oct 9, 2024
Email Issues Under Investigation
Resolved - We're pleased to announce that all recently reported email functionality issues have been resolved! This includes:

1. Email Templates: The problem with email templates failing to load or loading an empty page has been fixed.

2. Sending Payment Receipt Emails: Users can now successfully send "Payment Receipts" to subscribers.

3. Single Email to Multiple Recipients: We also addressed an issue where if a User selects a template to send a single email to a customer, the mass email interface is opened and the user has to uncheck multiple recipients in order to send the message. This has now been corrected.

Again, we apologize for any disruption these issues may have caused and appreciate your patience while we worked to resolve them.

If you continue to experience any problems with email functionality, please don't hesitate to contact your Visp Client Success team.
Oct 9, 08:16 UTC
Investigating - We are currently investigating two reported issues affecting email functionality:

- Email Templates: Users may encounter issues when selecting an email template. The template may sometimes fail to load or load an empty page.

- Sending Payment Receipt Emails: Users cannot send "Payment Receipts" to subscribers.

Both issues were reported earlier today, and our team is working to identify the root cause and implement a solution. We will provide further updates as they become available.

We apologize for any inconvenience this may cause.
Oct 8, 19:01 UTC
Unable to Save Notes in the Ticket Description Box
Resolved - We're pleased to announce that the issue affecting the ticket description box has been resolved!

Users should now be able to save information in the ticket description box without issues. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to fix it.

If you continue to experience any issues, please don't hesitate to contact your Visp Client Success team.
Oct 9, 08:04 UTC
Investigating - We've received reports of Users who are unable to save their notes in the Ticket description box, or that the notes disappear after clicking the OK button. The team is currently investigating the issue, and updates will be posted as soon as they become available.
Oct 8, 14:31 UTC
Oct 8, 2024
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Investigating Intermittent Authentication Error with QuickBooks Online Integration
Resolved - The team has thoroughly tested the fixes for the QuickBooks Online integration issue. These fixes have been applied to all instances, and the integration should now be functioning correctly.

To confirm that your data is syncing properly with QuickBooks Online, please follow these steps:

- Manually sync a transaction.
- Go to the Reports section in your Visp account.
- Navigate to the Other category.
- Select the UBO-QBO Synced Transaction Report (Date Bound).
- Set the date range to October (or the desired date range).
- Reload the report.
- Check the leftmost column for green checkmarks, which indicate successful syncing.

Requesting a Full Sync:

If you notice any data that has not synced correctly, you can request a full sync by contacting your Visp Client Success team. This will initiate a process to ensure all your accounting data is properly synced with QuickBooks Online.

Contact Information:

For further assistance or questions, please contact your Visp Client Success team.

We apologize for any inconvenience caused by this issue and appreciate your patience while we worked to resolve it.
Oct 3, 01:10 UTC
Identified - Our team has identified the root cause of the issue and implemented fixes. We are currently conducting thorough testing and monitoring to ensure these fixes effectively resolve the problem for all users. We are also exploring alternative solutions to further improve the fix.

We are committed to mitigating this issue without causing any further inconvenience to our users. Additional monitoring is in place to track the effectiveness of the fixes and to ensure we fully resolve this problem.

We will continue to provide updates as they become available.
Oct 2, 12:10 UTC
Investigating - We have received reports about an intermittent error affecting the QuickBooks Online integration. Users may experience an authentication error or encounter issues with data syncing.

Our team is actively investigating the root cause of this issue and working towards a resolution. We will provide updates as soon as they are available.

We apologize for any inconvenience this may cause.
Oct 1, 17:47 UTC
Oct 2, 2024
Oct 1, 2024
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