Sign-up Portal Error: Unable to Complete the Signup Process

Incident Report for Visp

Resolved

The username availability check is now functioning correctly, and users can proceed with signup without interruption. Verified and confirmed working in the vPortal Signup flow.

Thank you for your patience while we worked on this. Please let us know if you encounter any further issues.

Posted Jun 26, 2025 - 12:39 UTC

Investigating

We received reports about an error during customer signup through the Signup Portal, where the username field becomes grayed out and prevents the signup process from progressing. The issue causes the signup to pause or stop midway.

Posted Jun 26, 2025 - 12:07 UTC

This incident affected: VISP.