All Systems Operational

Uptime over the past 90 days. View historical uptime.
VISP Operational
90 days ago
100.0 % uptime
Today
UBO Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
vPortal ? Operational
90 days ago
100.0 % uptime
Today
RADIUS ? Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
Email Service - OpenSRS Operational
90 days ago
100.0 % uptime
Today
Hosting Service - Hostopia Operational
90 days ago
100.0 % uptime
Today
IPpay Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Paypal Operational
90 days ago
100.0 % uptime
Today
PaydUp.net Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
Payment Express Operational
90 days ago
100.0 % uptime
Today
PlugNPay Operational
90 days ago
100.0 % uptime
Today
ProPay Operational
90 days ago
100.0 % uptime
Today
Stripe Operational
90 days ago
100.0 % uptime
Today
Oriental Bank Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
RADIUS Response Time ?
Fetching
GraphQL API Response Time
Fetching
Mar 20, 2025

No incidents reported today.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
IRM shows a White Screen when Clicking Infrastructure Location
Resolved - Resolved: The issue causing IRM to display a white screen when opening an infrastructure location and certain sections becoming unresponsive has been fixed. If you continue to experience any issues, please get in touch with our client success team. We appreciate your patience!
Mar 18, 15:00 UTC
Investigating - Investigating: We have received reports that IRM displays a white screen when opening an infrastructure location, and certain sections become unresponsive. Our team is actively investigating the issue, and we will provide updates as we learn more. I appreciate your patience.
Mar 18, 13:20 UTC
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025
Payment Processing Issue
Postmortem - Read details
Mar 11, 00:00 UTC
Resolved - The issue affecting payment processing has been resolved. You can now process payments as normal. Our team is actively monitoring the stability of the fixes to ensure continued smooth operation.

A detailed root cause analysis will be provided once the investigation is fully completed.

Thank you for your patience.
Mar 10, 17:56 UTC
Investigating - We've received reports from some users that there are delays when they try to make payments, and sometimes it leads to an error. We advise users to post payments only once, to prevent any duplicated payment postings. Our team is aware of the issue and is actively investigating the root cause. We'll keep you updated as we learn more. Thanks for your patience and understanding!
Mar 10, 16:04 UTC
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025
IPpay Payment Processing Issue: "Transaction Declined" Errors
Resolved - Resolved: IPpay Merchant Gateway Issue

We previously reported an issue affecting ISPs processing subscriber payments via the IPpay merchant gateway, resulting in "Transaction Declined" errors. Our team has successfully identified and resolved the root cause of this issue. Transactions should now process as expected.

We sincerely appreciate your patience and understanding during this time. If you continue to experience any issues, please reach out to our Client Success Team for assistance.

Thank you for your continued trust in us
Mar 6, 22:47 UTC
Identified - Update: We have identified the issue and continue coordinating with IPpay on a permanent solution. In the meantime, we have confirmed that re-entering payment information for one-time payment processing should now work. Our team is actively working on a full resolution, and we will provide further updates as soon as they become available. We appreciate your patience and apologize for the disruption
Mar 6, 12:25 UTC
Investigating - We have received reports of an issue affecting ISPs processing subscriber payments via the IPpay merchant gateway. This issue is resulting in "Transaction Declined" errors, and subsequent retry attempts are frequently unsuccessful. The team is currently investigating the root cause and is working diligently to implement a fix. We understand the impact this has on your services and sincerely apologize for the disruption. We will provide updates with detailed information as soon as they become available.
Mar 5, 22:31 UTC
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