All Systems Operational

Uptime over the past 90 days. View historical uptime.
VISP Operational
90 days ago
100.0 % uptime
Today
UBO Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
vPortal Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
Email Service - OpenSRS Operational
90 days ago
100.0 % uptime
Today
Hosting Service - Hostopia Operational
90 days ago
100.0 % uptime
Today
IPpay Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Paypal Operational
90 days ago
100.0 % uptime
Today
PaydUp.net Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
Payment Express Operational
90 days ago
100.0 % uptime
Today
PlugNPay Operational
90 days ago
100.0 % uptime
Today
ProPay Operational
90 days ago
100.0 % uptime
Today
Stripe Operational
90 days ago
100.0 % uptime
Today
Oriental Bank Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
RADIUS Response Time ?
Fetching
GraphQL API Response Time
Fetching
Feb 20, 2026

No incidents reported today.

Feb 19, 2026

No incidents reported.

Feb 18, 2026
PDF Attachment Upload Incomplete – UI Spinner Persists on the New Ticket Drawer
Resolved - The issue affecting PDF uploads to tickets has been fully resolved. Uploads now complete successfully and attachments display properly in the ticket record.

If you continue to experience issues, please contact VISP Support.
Feb 18, 23:21 UTC
Investigating - When performing a PDF upload to a ticket record, the application returns a successful upload notification. However, the front-end upload loader remains in a pending state indefinitely.

Despite the success response, the file is not persisted or rendered in the ticket’s attachment list, including after a full application refresh.

We are actively investigating the root cause and will provide updates as more information becomes available.
Feb 17, 22:29 UTC
Subscriber Search Function Unavailable on Mobile UI
Resolved - A hotfix was deployed to restore functionality, followed by additional adjustments to ensure long-term stability. Mobile subscriber search is now fully operational.

Thank you for your patience while we worked through this issue. If you need assitance please contact your VISP Client Success Team
Feb 18, 10:43 UTC
Investigating - Details: The search bar component for subscriber lookup is not rendering in the mobile-responsive UI. This prevents execution of search queries on mobile devices. Desktop/standard UI remains fully operational.

We will provide an update once more information is available or when a fix has been deployed.
Feb 17, 20:28 UTC
Feb 17, 2026
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
Email Templates – SEND Button Missing
Resolved - Update: Email Template Workflow Change

Upon investigation, we confirmed that the SEND button was not missing due to an issue, but rather due to a new Email Template workflow and UI improvement introduced for sending mass emails.

Updated Workflow for Sending Emails

1.Click the “+” icon located in the upper-right corner of the VISP app.

2. Select Send Message.

3. Choose an Email Template.

4. Ensure the following required fields are completed:

* Filtered List (Recipients)

*From

*Subject

5. Once all required fields are filled in, the SEND button will become available.

6. Click SEND to proceed.

For detailed instructions, please visit:
👉 https://docs.google.com/document/d/1eQy7c0ES8_d398tEv84gzUek8Q_06c6Coks3Mx_rZUE/edit?tab=t.0

If you have any questions or need assistance, please contact the Client Success team
Feb 7, 00:48 UTC
Investigating - We are currently investigating an issue where the SEND button is missing across all email templates. This may prevent emails from being sent as expected.
Our team is actively working on a fix and will provide updates as soon as more information is available.
Feb 6, 22:41 UTC
Feb 6, 2026
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