All Systems Operational
VISP Operational
90 days ago
99.93 % uptime
Today
UBO Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
vPortal ? Operational
90 days ago
100.0 % uptime
Today
RADIUS ? Operational
90 days ago
99.75 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
Email Service - OpenSRS Operational
90 days ago
100.0 % uptime
Today
Hosting Service - Hostopia Operational
90 days ago
100.0 % uptime
Today
IPpay Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Paypal Operational
90 days ago
100.0 % uptime
Today
PaydUp.net Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
Payment Express Operational
90 days ago
100.0 % uptime
Today
PlugNPay Operational
90 days ago
100.0 % uptime
Today
ProPay Operational
90 days ago
100.0 % uptime
Today
Stripe Operational
90 days ago
100.0 % uptime
Today
Oriental Bank Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
RADIUS Response Time ?
Fetching
GraphQL API Response Time
Fetching
Past Incidents
Jul 25, 2024

No incidents reported today.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Resolved - A sync issue with the search and storage engine delayed real-time updates to subscriber billing and status changes in the Visp App.

The team has resolved the issue. If you have additional questions or concerns, feel free to reach out via email or RingCentral chat.

Jul 16, 01:33 UTC
Update - If you are manually processing payments for suspended customers, check the "Automatically unsuspend" option in Visp before processing payments. We are investigating if the ongoing status issue has affected the toggle for this feature.

See here: https://drive.google.com/uc?id=1XAZZlqeYEH0c_Iu6qyJIyRzDK7PfZ8Fu

Thank you for your patience. Updates will be posted as they become available.

Jul 15, 17:40 UTC
Update - Additional update: Changes in customer statuses might affect email delivery. If some customers' statuses don't change, they might not receive emails configured to be sent based on their updated status.
Jul 15, 14:34 UTC
Investigating - We are aware of an issue affecting certain subscribers, which shows an incorrect status via the subscriber table. We are actively investigating this and have escalated the matter to the team for fixing today.

We apologize for any inconvenience this may cause. We will update this page as soon as the issue is resolved.

Thank you for your patience and understanding.

Jul 15, 14:29 UTC
Jul 15, 2024
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.