All Systems Operational
Uptime over the past 90 days. View historical uptime.
VISP Operational
90 days ago
99.74 % uptime
Today
UBO Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
vPortal ? Operational
90 days ago
100.0 % uptime
Today
RADIUS ? Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
99.97 % uptime
Today
Email Service - OpenSRS Operational
90 days ago
100.0 % uptime
Today
Hosting Service - Hostopia Operational
90 days ago
99.73 % uptime
Today
IPpay Operational
90 days ago
99.97 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Paypal Operational
90 days ago
100.0 % uptime
Today
PaydUp.net Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
Payment Express Operational
90 days ago
100.0 % uptime
Today
PlugNPay Operational
90 days ago
100.0 % uptime
Today
ProPay Operational
90 days ago
100.0 % uptime
Today
Stripe Operational
90 days ago
100.0 % uptime
Today
Oriental Bank Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
RADIUS Response Time ?
Fetching
Past Incidents
May 2, 2024

No incidents reported today.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024
RADIUS: Access Rejects
Resolved - RADIUS has normalized and authentication should be working as expected. The team is monitoring the systems closely. Thank you for your patience. Additional details will be provided as updates become available.

To stay updated on this incident and other reported issues, subscribe to our status page (https://status.visp.net).
Apr 29, 00:37 UTC
Identified - We've received reports from ISPs receiving Access Reject from the server.

After identifying the cause of the earlier outage, the team has proposed adding a third server to balance the authentication load.

Add this IP to your RADIUS Configuration
IP: 35.162.243.68

The secret key is similar to what's set up on your Primary and Secondary servers.

For more information, please see the RADIUS Configuration guide on the Visp website: https://visp.net/help_documentation/radius-configuration/
Apr 28, 23:51 UTC
Apr 28, 2024
RADIUS Issues
Resolved - We've received an update from the team that RADIUS has normalized and authentication should be working as expected. We’re watching the systems closely and have already started a post-mortem to identify and address any related contributing factors.

Thank you for your patience. Additional details will be provided as updates become available.

To stay updated on this incident and other reported issues, subscribe to our status page (https://status.visp.net).
Apr 28, 21:53 UTC
Investigating - We're looking into reported issues with RADIUS. The System Administrator is currently investigating the issue. Updates will be posted as soon as available.
Apr 28, 15:58 UTC
Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024
Upcoming Invoice showing incorrect dates
Resolved - The team has implemented a fix, and now all Upcoming Invoices show the correct date. Feel free to reach out to the Visp Client Success team if you have additional questions or concerns regarding this case.
Apr 23, 15:01 UTC
Investigating - We have received reports that the Upcoming Invoices show incorrect dates, such as Dec 2025 or 2026. The team is already investigating this issue. We will provide updates as soon as possible.
Apr 22, 20:37 UTC
Apr 22, 2024
Apr 21, 2024

No incidents reported.

Apr 20, 2024
Delays in displaying tickets, invoices, memos, and payments via the Subscriber Transaction and Logs in the Visp Web App
Postmortem - Read details
Apr 23, 23:57 UTC
Resolved - The team has implemented a fix. Updates in the Subscriber Tickets, Logs, and Transaction panels should display quickly.

We apologize for the inconvenience and appreciate your patience and understanding while the team was working to resolve the issue.
Apr 20, 00:08 UTC
Update - Along with the reported delays, radius issues were also identified. The team is still working on this. The servers are not down, but the responses could be slow; however, it is expected to be resolved within an hour. Please bear with us.
Apr 19, 20:19 UTC
Update - We are continuing to work on a fix for this issue.
Apr 19, 20:17 UTC
Update - As the team works on this issue you may continue to experience delays in displaying invoices, memos, or payments in the Transaction panel of the subscriber account. However, the transactions will be visible from the Subscriber Logs.

For those who are creating invoices and adding new item charges, the functionality will continue to work as expected.

Feel free to contact your Visp Client Success team if you have questions or concerns. Updates will be posted once available.
Apr 19, 19:31 UTC
Identified - The team has identified the issue and a fix is being implemented.
Apr 19, 19:09 UTC
Investigating - We received reports of delays in displaying newly added transactions or items like invoices, custom invoices, credit memos, and payments in the subscriber transaction panel in the Visp Web App. The team is investigating the issue and will provide an update once available.
Apr 19, 17:58 UTC
Apr 19, 2024
RADIUS Incident
Postmortem - Read details
Apr 23, 23:57 UTC
Resolved - We've received an update from the team that RADIUS has normalized and authentication should be working as expected. We’re watching the systems closely and have already started a post-mortem to identify and address any related contributing factors.

Thank you for your patience. Additional details will be provided as updates become available.

To stay updated on this incident and other reported issues, subscribe to our status page (https://status.visp.net).
Apr 19, 21:54 UTC
Monitoring - This is added as a separate incident from the Transaction delays reported earlier, so Users can monitor updates from here,
Apr 19, 21:52 UTC
Apr 18, 2024

No incidents reported.

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