Subscriber Search Function Unavailable on Mobile UI
Investigating - Details: The search bar component for subscriber lookup is not rendering in the mobile-responsive UI. This prevents execution of search queries on mobile devices. Desktop/standard UI remains fully operational.

We will provide an update once more information is available or when a fix has been deployed.
Feb 17, 2026 - 20:28 UTC
Uptime over the past 90 days. View historical uptime.
VISP Operational
90 days ago
100.0 % uptime
Today
UBO Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
vPortal Operational
90 days ago
100.0 % uptime
Today
RADIUS Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
Email Service - OpenSRS Operational
90 days ago
100.0 % uptime
Today
Hosting Service - Hostopia Operational
90 days ago
100.0 % uptime
Today
IPpay Operational
90 days ago
100.0 % uptime
Today
Authorize.net Operational
90 days ago
100.0 % uptime
Today
Paypal Operational
90 days ago
100.0 % uptime
Today
PaydUp.net Operational
90 days ago
100.0 % uptime
Today
Elavon Operational
90 days ago
100.0 % uptime
Today
Payment Express Operational
90 days ago
100.0 % uptime
Today
PlugNPay Operational
90 days ago
100.0 % uptime
Today
ProPay Operational
90 days ago
100.0 % uptime
Today
Stripe Operational
90 days ago
100.0 % uptime
Today
Oriental Bank Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 17, 2026

Unresolved incident: Subscriber Search Function Unavailable on Mobile UI.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
Email Templates – SEND Button Missing
Resolved - Update: Email Template Workflow Change

Upon investigation, we confirmed that the SEND button was not missing due to an issue, but rather due to a new Email Template workflow and UI improvement introduced for sending mass emails.

Updated Workflow for Sending Emails

1.Click the β€œ+” icon located in the upper-right corner of the VISP app.

2. Select Send Message.

3. Choose an Email Template.

4. Ensure the following required fields are completed:

* Filtered List (Recipients)

*From

*Subject

5. Once all required fields are filled in, the SEND button will become available.

6. Click SEND to proceed.

For detailed instructions, please visit:
πŸ‘‰ https://docs.google.com/document/d/1eQy7c0ES8_d398tEv84gzUek8Q_06c6Coks3Mx_rZUE/edit?tab=t.0

If you have any questions or need assistance, please contact the Client Success team
Feb 7, 00:48 UTC
Investigating - We are currently investigating an issue where the SEND button is missing across all email templates. This may prevent emails from being sent as expected.
Our team is actively working on a fix and will provide updates as soon as more information is available.
Feb 6, 22:41 UTC
Feb 6, 2026
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage