We’re pleased to inform you that the issue affecting users when accessing and modifying equipment data via the Infrastructure Resource Management (IRM) system has been resolved. Our development team has implemented a fix, and the IRM system is now fully operational.
We sincerely apologize for any inconvenience caused and thank you for your patience and understanding as we worked to resolve this issue. If you experience any further problems, please contact our support team.
Posted Jan 22, 2025 - 11:30 UTC
Investigating
We are aware of an issue affecting users when opening Equipment data via the Infrastructure Resource Management (IRM).
Symptoms:
- Users may encounter an error when opening an item or equipment via the IRM (Equipment and Infrastructure sections.) - This can prevent users from editing or modifying existing equipment records.
Resolution:
- Our development team has been notified about this issue. - We will provide an update as soon as it is available.