The issue affecting E-check AutoPay transactions has been resolved. Payment triggers are now processing as expected, and all systems are operating normally. If you have further concerns, please contact the Client Success Team for assistance.
Thank you for your patience while we worked to resolve this matter.
Posted Oct 28, 2025 - 11:23 UTC
Investigating
We are currently investigating a system-wide issue affecting E-check AutoPay transactions. Reports indicate that scheduled payments did not process as expected, with no charge attempts recorded for impacted accounts.
Initial findings suggest the issue is not gateway-specific. Our DevOps team has confirmed that scheduled jobs executed successfully, but payment triggers were not initiated. A full audit is underway to determine the scope and root cause.
We appreciate your patience and will continue to provide updates as we learn more.