The issue causing increased latency and delays when creating new subscriber accounts on the web app has been resolved.
Our Engineering Team identified the root cause and implemented corrective measures to restore normal platform performance. ISPs should now be able to create new subscriber accounts without delays.
We will continue monitoring the platform to ensure stability and performance remain normal.
We appreciate your patience and understanding while we worked to resolve this issue.
Posted Apr 29, 2026 - 14:37 UTC
Investigating
We are currently investigating reports of increased latency when adding new subscriber accounts in the web app. ISPs may experience slower response times or delays during subscriber account creation workflows.
At this time, existing subscriber accounts and other core platform functions are not believed to be impacted.
What you may experience:
Delays or slow performance when creating new subscriber accounts in vBoss Longer processing times during account setup workflows
What we’re doing:
Our Engineering Team is actively investigating the root cause We are working to identify and implement a resolution as quickly as possible We will continue to provide updates as additional information becomes available
Next update: We will provide another update within the next 2 hours, or sooner if there are significant developments.