Application Error After Recent Release : "We're sorry, but something went wrong."

Incident Report for Visp

Identified

Following a recent release, some users may encounter the message:

"We're sorry, but something went wrong."

This can occur when opening customer accounts or navigating to other areas of the application. The issue is typically caused by the browser loading an older cached version of the application while newer files have already been deployed.

Required Action:

Perform a hard refresh by pressing Ctrl + F5 (Windows) or Cmd + Shift + R (Mac).
If the issue continues, clear your browser cache and reload the application.

This will ensure your browser downloads the latest application build and resolves the mismatch between cached and updated files.

If you continue to experience issues after performing these steps, please contact the VISP Client Success Team for assistance.

We apologize for the inconvenience and appreciate your patience.

Posted Sep 02, 2026 - 12:38 UTC

This incident affects: VISP and UBO.