The team has thoroughly tested the fixes for the QuickBooks Online integration issue. These fixes have been applied to all instances, and the integration should now be functioning correctly.
To confirm that your data is syncing properly with QuickBooks Online, please follow these steps:
- Manually sync a transaction. - Go to the Reports section in your Visp account. - Navigate to the Other category. - Select the UBO-QBO Synced Transaction Report (Date Bound). - Set the date range to October (or the desired date range). - Reload the report. - Check the leftmost column for green checkmarks, which indicate successful syncing.
Requesting a Full Sync:
If you notice any data that has not synced correctly, you can request a full sync by contacting your Visp Client Success team. This will initiate a process to ensure all your accounting data is properly synced with QuickBooks Online.
Contact Information:
For further assistance or questions, please contact your Visp Client Success team.
We apologize for any inconvenience caused by this issue and appreciate your patience while we worked to resolve it.
Posted Oct 03, 2024 - 01:10 UTC
Identified
Our team has identified the root cause of the issue and implemented fixes. We are currently conducting thorough testing and monitoring to ensure these fixes effectively resolve the problem for all users. We are also exploring alternative solutions to further improve the fix.
We are committed to mitigating this issue without causing any further inconvenience to our users. Additional monitoring is in place to track the effectiveness of the fixes and to ensure we fully resolve this problem.
We will continue to provide updates as they become available.
Posted Oct 02, 2024 - 12:10 UTC
Investigating
We have received reports about an intermittent error affecting the QuickBooks Online integration. Users may experience an authentication error or encounter issues with data syncing.
Our team is actively investigating the root cause of this issue and working towards a resolution. We will provide updates as soon as they are available.
We apologize for any inconvenience this may cause.