Subject: Brief IRM Outage Resolved – Root Cause and Prevention Plan
Dear ISPs,
We want to inform you of a brief service disruption that occurred this morning affecting the IRM system:
Root Cause:
During a recent process upgrade, the backend service endpoint was inadvertently routed to a load balancer instead of the correct Elastic Beanstalk environment during a dev process upgrade. This misconfiguration led to a 404 error, causing the IRM to load a blank page.
Resolution:
Our team swiftly identified the issue and restored service by reverting the endpoint configuration to Elastic Beanstalk.
Preventive Measures:
We are implementing a new URL verification step in our CI/CD pipeline to automatically detect and prevent misrouted endpoints during future deployments.
We sincerely apologize for the inconvenience this may have caused. Thank you for your continued trust as we enhance system reliability and performance.